The Protocol includes the development of an Action Plan and the development of a Suspected Case Management Plan. The aim of the Action Plan is to prevent the occurrence and effective management of suspicious cases in order to limit the exposure of staff and guests, always in accordance with the current guidelines of the National Public Health Organization. The Action Plan complies with the recommendations of the National Public Health Organization and will be revised according to the developments.
The measures described in the Action Plan and the Suspected Case Management Plan are meant to protect our staff and guests and to outline the necessary measures to prevent and protect against COVID-19 disease.
These measures include:
Individual Hygiene Measures & Personal Protective Equipment
GOLDEN BAY have taken measures to implement good personal hygiene practices in the workplace and oversees their continued implementation. Specifically:
Each member of the hotel staff strictly adheres to the basic protection measures against COVID-19. In particular, employees practice the following personal and respiratory hygiene practices:
Informing the health officer in case of:
illness or symptoms relating to COVID-19 infection or
contact with a possible or confirmed case.
Staying at home in case of illness and informing the health officer.
Returning to the workplace only if the laboratory test is negative and after 14 days after close contact with a confirmed COVID-19 case.
GOLDEN BAY staff takes the necessary hygiene measures, keeps a distance of at least 1.5 meters from the customers and adheres to the following hygiene rules:
When requested, GOLDEN BAY:
Disinfection of key cards.
Extention of check-in and check-out period between stays. Check-out until 11:00 a.m. and check-in from 15:00 pm. During the time between each check-in and check-out between different guests the room is cleaned, thoroughly disinfected and adequate natural ventilation of the space follows.
Non-residents are forbidden from entering the rooms.
Valet service is not available and guests are requested to park their vehicles in a nearby parking.
The housekeeping staff uses simple surgical masks and gloves.
Once the Personal Protective Equipment has been removed and disposed of in a closed bin, hands are thoroughly washed with soap and water.
All hard surfaces are cleaned and disinfected with disposable cloths / fabrics or cleaning paper and sponges with detachable heads.
Discarded equipment is treated as a contagious contaminant and discarded in special bags.
0.1% sodium hypochlorite is used after cleaning with a neutral detergent. For surfaces that are likely to be damaged by the use of sodium hypochlorite, we use ethanol at a concentration of 70% after cleaning with a neutral detergent. As an extra measure we use certified biocide liquids for the safety of our staff and guests..
Housekeeping services are being strengthened in all public areas, especially in “high risk” facilities.
The proper operation of dishwashers and washing machines in terms of the temperature used and the dosage of detergents is regularly monitored.
When using disinfectants, the space is well ventilated. Splashing and spraying during cleaning and disinfection is avoided. In the event of a confirmed COVID-19 case:
Discreet monitoring of guest symptoms.
Housekeeping services will not be provided during a guest’s stay unless otherwise indicated by the guest during the pre-registration process or check in. Should these services be requested, guests are informed that they must leave the room before the housekeeping staff can enter in order to avoid overcrowding.
For departures, 2 protocols apply:
All kitchen staff are required to strictly adhere to HACCP rules.
Goods are received by a specific member of staff who is always required to wear the appropriate Personal Protective Equipment.
Kitchen staff are required to keep distances according to the guidelines set by the health authorities.
Unauthorized personnel is prohibited from entering the kitchen.
Common areas include the lobby, seating area, outdoor seating and the following measures apply:
AIR CONDITIONING AND VENTILATION
The supply of fresh air to all Central Air Conditioning Units has been increased.
Air recirculation is avoided.
Continuous operation of Central Air Conditioning Units to avoid the multiplication of microorganisms.
All outdoor areas are adequately ventilated.
The cleaning of our Air Conditioning Units will be done according to the maintenance schedule taking all protective measures.
All workplaces are adequately ventilated and air conditioning systems are regularly maintained.
All workplace surfaces, common areas and equipment are regularly cleaned.
In the event of a possible or confirmed case of COVID-19 infection, all areas will be disinfected according to the instructions of the National Public Health Organization.
COVID-19 SUSPECTED CASE MANAGEMENT PLAN
If a guest shows symptoms relating to COVID-19, the following procedure is followed:
The hotel’s health manager will contact Cretan Medicare (tel +302897025141) and a doctor will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed.
The guest will be asked to remain in their room with the door closed, until the lab results are returned.
Patients who show symptoms of respiratory infection, will receive a simple surgical mask and tissues immediately.
If the patient has a companion who wishes to stay and take care of them, they will be given a simple surgical mask and be advised to wash their hands every time they come in contact with the patient.
Members of staff are advised to avoid entering the patient’s room unless absolutely necessary, in which case a member of staff will be selected to deal exclusively with the patient. Used protective equipment is discarded in a covered waste bin and is not reused.
After discarding the protective equipment, staff are required to wash their hands thoroughly.
If the COVID-19 test returns positive, the case will be reported to the National Public Health Organization who will then provide further instructions.
If an employee exhibits symptoms relating to COVID-19, the following procedure is followed:
PARTNERSHIP WITH CRETAN MEDICARE
As part of the Health & Safety measures against COVID-19, Creta Blue has partnered with Cretan Medicare to provide guests and staff with the following services: